Thrift Store Associate

Employment Type: Part time
Schedule: Monday to Friday and occasional Saturdays
Reporting to: Thrift Store Manager
City: Kamloops
Wage: $22.55
Number of Positions to Fill: 1
RFR #: 2326

As an Ambassador of The Mustard Seed to community participants and donors, the Thrift Store Associate will provide quality customer service to ensure that all parties are satisfied and appreciated. Reporting to the Thrift Store Manager, the Thrift Store Associate is responsible for providing support to the volunteers and staff, establish donor relationships, and provide front-line customer service.

DUTIES AND RESPONSIBILITIES:

• Sell product and support sales transactions
• Manage customer complaints and concerns in a professional manner
• Perform opening and closing procedures including cash out
• Greet customers and provide assistance as needed
• Restock inventory and create product displays
• Clean and organize the store to ensure a welcoming environment to customers
• Engage in loss prevention procedures
• Engage volunteers to grow and develop the Thrift Store
• Sorting donations
• Directing and organizing volunteers to complete tasks as needed
• Abide by all Health and Safety protocols and procedures (ex. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid)
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Minimum 2 years of experience in a retail sales or customer service role required
• Sales or marketing experience is an asset
• Strong interpersonal, communication, and leadership skills
• Skilled at conflict resolution
• Empathetic towards, and ability to communicate with, individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges
• Other duties as may be assigned

WORKING CONDITIONS

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith
• Moderate mental effort: periods of high-volume workload with significant people interaction
• Must be able to stand, walk, climb and reach for extended periods of time
• Must be able to lift 50lbs routinely to load and sort merchandise as required.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided, but this is to be considered typical working conditions as many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.