Thrift Store Manager
Description
Sheepgate
The
Thrift Store Manager provides leadership and oversight to Sheepgate’s thrift
store operations, ensuring excellence in customer experience, financial
stewardship, and mission impact. This role blends retail management, team
leadership, and ministry influence, creating an environment where donors,
shoppers, volunteers, and students encounter professionalism, purpose, and
hope.
The
Thrift Store Manager is responsible for all day-to-day operations including
sales performance, merchandising, donation intake, staff and volunteer
supervision, inventory control, and operational systems. This individual
ensures the store runs efficiently, remains clean and organized, and reflects
Sheepgate’s values in every interaction.
As one of
Sheepgate’s micro-enterprises, the thrift store directly supports life-change
for men and women overcoming addiction. The Manager leads with strong business
acumen and a ministry heart, developing systems that maximize revenue while
fostering a healthy, accountable, and encouraging team culture.
Key Responsibilities
- Oversee daily retail
operations and store performance
- Recruit, lead, train, and
schedule staff, interns, and volunteers
- Manage donation flow,
pricing strategy, and inventory systems
- Maintain visual
merchandising standards and store cleanliness
- Monitor financial
performance, meet sales goals, and expense control
- Build strong
relationships with donors and community partners
- Ensure excellent customer
service and positive public representation of Sheepgate
- Support and model
Sheepgate’s mission and culture
Requirements
Qualifications
- Management experience
required (retail or thrift management an asset)
- Proven ability to lead
and develop a team
- Strong organizational and
problem-solving skills
- Ability to balance
ministry values with operational excellence
- Self-motivated,
adaptable, and team-oriented
- Passion for life-change
and community impact