Ticket Office Manager
Job Description
WHAT YOU’LL BE DOING:
May include, but not limited to:
Leads the daily operations of the ticket office.
Acts as the Manager on Duty when needed.
Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Must be smiling, high fiving and encouraging our team to give World Class guest service.
Engage with our guests and create memories worth repeating.
Be a cheerleader and support for staff during all events.
Staff Training to include:
Etix system general knowledge
Train employees to properly check I.D.s
Will Call Standards
Cash Handling Procedures
Pre and Post event duties. Set up to clean up!
Assist with counting banks and parking post events.
Attend and participate in meetings that you are scheduled for.
Assist other departments as needed.
Ensures the team is fully aware of all events happening in the Wings Event Center.
Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.
Maintaining exceptional levels of customer service and relations.
Providing detailed information to patrons concerning hockey games, special events, and general facility facts.
Answering customer inquiries and mailing appropriate information as requested
Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.
Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
Performs other duties as assigned, requested or deemed necessary by management
WHAT YOU NEED FOR THIS POSITION:
Excellent skills in customer relations, communications and problem solving
Strong leadership skills that would be able to lead a diverse team
eTix experience preferred but not required
Able to stand for long periods of time, up to 8 hours or more
Able to handle responsibilities that require repetitive motion tasks
Cash handling experience
Sales and customer service experience preferred
Ability to work flexible hours and weekends
Able to stoop and bend
Occasionally able to lift up to 40 pounds
Able to comply with safety standards