Ticket Service Rep/Shuttle Driver

Ticket Service Rep/Shuttle Driver – Part-time

Arizona Athletic Grounds - Mesa, AZ

Position Summary

Arizona Athletic Grounds (“AAG”) is seeking motivated and experienced part-time Ticket Service Rep/Shuttle Drivers to work a variety of shifts, including nights, holidays and weekends, in a fast-paced, high-energy youth sports complex. Ideal candidates are experienced, dependable, safety-conscious professionals who take pride in providing courteous service to our guests.

Schedule

This position is part-time and requires weekend availability; we do not often have weekday hours available. If hired you would likely be working any combination of Fri/Sat/Sun (Mondays on holiday weekends). Hours typically range from as early as 6am to as late as 10pm. During our busiest season, which is from January to May, the hours typically range from 10 to 30 hours over a 2-3 day weekend. In summer and early fall, hours can be more limited.

Primary Responsibilities

• Shuttle guests from parking lots to entrances and fields.
• Provide positive “Guest Relations” assistance and information to guests.
• Adhere to all road safety and safe speed regulations.
• Sell, scan and secure doors/gates at AAG ticketed events.
• Work in Box Office windows or any section of the Grounds to assist our guests with directions, event information, or any other questions they may have.
• Sell, scan and secure doors/gates at AAG ticketed events.
• Accurately process payments for tickets while following all sales and payment procedures.
• Demonstrate exceptional customer service skills, in a professional and informative manner.
• Process administrative tasks, including opening and closing paperwork.
• Answer questions regarding events, tickets, schedules, parking, amenities.
• Perform other duties as assigned by Box Office management.

Experience and Qualifications

• Valid driver’s license with a clean and safe driving record.
• Prior professional driving experience (e.g., shuttle, transport, delivery, valet, etc.) preferred.
• Strong customer service skills with a friendly, helpful, and professional demeanor.
• Ability to safely operate and maneuver passenger shuttles or golf carts in busy parking areas.
• Reliable, punctual, and able to work with minimal supervision.
• Comfortable assisting guests with special needs, luggage, or equipment as required.
• Must maintain current auto insurance as required by company policy.
• Able to work a flexible schedule including evenings, weekends, and special events.

Work Environment/Physical Requirements

• Must be able to tolerate moderate to loud noise levels and busy environments, including traffic noise.
• May work in high/low temperature climates inside or outside at events at AAG.
• Sitting, walking, standing for periods of time, reaching, kneeling, and bending.

Working in the ticketing department can be both extremely busy and periodically very slow. Candidates will be able to adapt to all levels of business activity, and must be able to work quickly, efficiently, and accurately when busy and remained focused on the position and guests needs when activity is slower.

Ticket Service Representatives work both inside and outside for events, so weather is a consideration. Summer months are very hot and winter can be cold or very cool in the mornings/evenings. Periodic “monsoons” and storms to deal with in the East Valley/Mesa area are expected.

AZ Athletic Associates LLC., and Arizona Athletic Grounds are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.