Passenger Ticketing and Assistance Agent

ABOUT OUR COMPANY - Flibco is the specialist in airport passenger transport. We offer a high-performing, customer-oriented mobility solution as an alternative to other modes of transport. - In a context of continuous growth, we are looking for dynamic, results-driven personalities who are passionate about sales and customer contact. ABOUT THE POSITION **YOUR MAIN MISSION** As a field sales and operations agent, you are a key player in operations and a representative of the flibco brand. Working outdoors, in direct contact with passengers, you combine active sales, passenger flow management and departure coordination. Your objective: convert travelers to the flibco solution, while ensuring smooth boarding organization and a quality customer experience. RESPONSIBILITIES - Ensure direct contact with passengers and represent flibco in the field - Develop active sales of transport tickets and manage the cash related to field sales - Ensure customer service that meets quality standards and operational procedures - Oversee passenger reception, guidance and flow management - Coordinate boarding and departures, in compliance with the transport schedule, safety and punctuality - Promote the flibco offer through clear and convincing communication WHAT WE OFFER - A dynamic, field-based work environment at the heart of operations - A committed team focused on performance and customer satisfaction - Real responsibilities and operational autonomy - Many development opportunities within a rapidly growing company REQUIRED LANGUAGES To be considered for this position it is crucial that you have knowledge of the following languages **French** Read — C1 AdvancedWrite — C1 AdvancedSpeak — C1 Advanced **English** Read — A2 ElementaryWrite — A2 ElementarySpeak — A2 Elementary THE PROFILE WE ARE LOOKING FOR - You are results-oriented and motivated by sales and customer relations - You have an excellent sense of contact, communication and persuasion - Proactive, autonomous and stress-resistant, you know how to manage sales, crowds and operations - You appreciate teamwork and outdoor environments - Flexible, you accept irregular hours (weekends and public holidays included) - You speak French and English fluently; Dutch is an asset We are not only looking for an employee with specific skills but above all a personality!