Tier 1 Help Desk Specialist

Overview BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB. Responsibilities Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems. Log and trac…