Tier 1 Help Desk Support

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
• Provides user notification of receipt of Web- or email-submitted requests.
• Logs and tracks inquiries using service request management database and maintains history records and related documentation.
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.