Tier 1 Help Desk Support Specialist Weekdays + Weekends Remote - Must reside in NM, TX, or AZ
Candidates must be available to work weekends and selected weekdays
Specific work shifts will be communicated to successful candidates prior to their start date.
Full-Time | Remote (Must reside in New Mexico, Texas, or Arizona)
$14.00 to $16.50
Make a Difference with Every Call
Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly—so they can focus on what really matters: patient care.
Who We Are
UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona.
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.
As a Tier 1 Help Desk Support Specialist , you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You’ll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes.
What You’ll Do
- Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
- Provide first-line (Tier 1) support, escalating complex issues to Tier 2 as needed.
- Support multiple clients
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately assign ticket urgency and impact following ITIL best practices
- Assist clinicians—including doctors, nurses, and therapists—with EHR usability
- Deliver outstanding customer service through clear communication, patience, and empathy
- Provide offline assistance
- Performs other duties as assigned to support team and business objectives