Tier 1 Helpdesk

Job Description Position Overview We are seeking a Tier 1 Help Desk Technician to provide frontline technical support for end users across desktop, mobile, and remote access environments. This individual will serve as the first point of contact for IT-related issues, with a strong focus on Mobile Device Management (MDM), remote connectivity support, user provisioning, and troubleshooting. The ideal candidate is customer-focused, technically proficient, and experienced supporting enterprise mobi…