Tier 1 Helpdesk Technician

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force as a Contractor Team Arrangement (CTA) partner, helping transform Air Force IT from a base-centric model into an advanced enterprise service delivery model. This is a first-contact triage role and the entry point onto the desk. You are the customer's first impression of the enterprise, responsibl…