Tier 1 IT Help Desk Technician Temporary
Summary
Temporary, on-site Tier 1 help desk technician at an aviation services company, supporting employees across multiple states during standard business hours. Day to day: troubleshooting Windows workstations, printers, email and Microsoft Office issues via RMM and remote tools, handling password resets, documenting tickets, and escalating complex issues to senior IT.
Work Location: On-Site (Not a Remote Position)
Schedule: Standard Business Hours
Position Summary
We are seeking a dependable, customer-service-oriented Tier 1 IT Help Desk Technician to provide technical support to employees located across multiple states. This is a temporary, in-office position focused on troubleshooting basic computer and endpoint issues using remote monitoring and management (RMM) platforms and other remote support tools.
The ideal candidate will have a solid understanding of Windows-based computers, basic networking concepts, and common business applications. This position requires strong communication skills, the ability to troubleshoot problems independently, and good judgment in determining when more complex issues should be escalated to senior IT personnel.
Key Responsibilities
Provide first-level technical support to employees across geographically dispersed office locations.
Diagnose and resolve common Windows workstation, laptop, and peripheral issues using remote management and support tools.
Troubleshoot basic software, connectivity, printing, email, and Microsoft Office application issues.
Assist employees with password resets, account access, and routine login problems in accordance with established security procedures.
Utilize remote monitoring and management (RMM) platforms to access endpoints, diagnose technical problems, and perform approved corrective actions.
Assist with software installation, application configuration, and routine workstation maintenance.
Document technical issues, troubleshooting steps, and resolutions in the organization's ticketing or support tracking system.
Communicate clearly and professionally with end users by telephone, email, or remote support sessions.
Escalate unresolved or advanced technical issues to senior IT staff when appropriate.
Follow established IT security policies, support procedures, and organizational standards.