Tier 1 Salesforce Administrator (Dayshift, Work From Home/Hybrid)
Salary: ₱60,000 – ₱80,000 per month
About the role
We are looking for an Applications Support Specialist to provide first-level technical support to users of our main business systems, particularly Salesforce (CRM) and the CS Connect platform. You will help users resolve system issues, maintain accurate data, assist with reports, and provide basic system training. You'll work closely with internal teams and external users to resolve concerns quickly and help improve our systems and processes.
Key responsibilities
Be the first point of contact for Level 1 system and application issues through the helpdesk, email, or chat.
Support users with Salesforce and CS Connect, including login, access, navigation, and system issues.
Troubleshoot basic access and performance problems.
Record support requests, actions taken, and solutions in the ticketing system.
Identify common or recurring issues and recommend ways to improve the system or support process.
Escalate more complex issues to the Tier 2 support team with complete and clear notes.
Create and update FAQs, user guides, and knowledge base articles to help users solve common issues themselves.
Help maintain accurate and consistent data in Salesforce and CS Connect.
Perform regular data checks and clean up duplicate or incorrect records.
Support teams with business reports and dashboards.
About you
Diploma or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
At least 4 years of experience in application support, service desk, or IT helpdesk.
Experience supporting business applications or CRM systems, preferably Salesforce.
Strong troubleshooting and problem-solving skills.
Good written and verbal communication skills.
Strong attention to detail and a customer-focused approach.
Ability to work independently in a remote environment.
Customer-focused and a good communicator.
Organised, proactive, and able to manage changing priorities.
Interested in technology, process improvement, and creating a better user experience.
Benefits
Attendance Bonus – Get a chance to win ₱5,000 every pay run through our perfect attendance incentive draw.
Fixed Weekends Off – Enjoy your Saturdays and Sundays off.
Social Passion Clubs – Connect with colleagues who share your interests.
Monthly Events – Enjoy regular team activities, celebrations, prizes, and rewards.
Bronze Referral Incentives – Earn rewards when you refer great talent to the team.
Statutory Benefits – Maternity, Paternity, and Solo Parent Leave, Magna Carta for Women, Overtime Pay, and Premium Pay.