Tier 1 Service Desk Specialist | On Site

Req ID: 5055
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Tier 1 Service Desk Specialist who will be working with Connext's Client in the United States of America.

What's in it for you? (Benefits and Sign-On Bonus)

• Competitive compensation

• Perfect Attendance Bonus

• Life insurance

• HMO Insurance

• Great company culture

• 25% Night Differential

• Greate Company Culture

What is the job?

The Tier 1 Service Desk Specialist is responsible in resolving end-user incidents related to hardware, software, and network connectivity.

Responsibilities:

• Troubleshoot Windows, macOS, Microsoft applications, printers, networks, VPNs, mobile devices, and endpoints.

• Install, configure, maintain, and perform minor repairs on hardware and software.

• Escalate complex issues and perform basic systems administration and infrastructure monitoring.

• Document incidents and resolutions, maintain Knowledge Base articles, and follow IT Asset Management (ITAM) policies.

• Support system upgrades, IT projects, KPIs/SLAs, recurring-issue resolution, continuous improvement, and professional development.

• Manage and resolve Tier I IT incidents via ticketing systems, email, phone, and service portals.

Qualifications:
• Experience supporting Windows and endpoint devices.

• Experience using ticketing systems.

• Knowledge in incident management and service desk processes.

• Experience supporting Windows, macOS, printers, LAN/WAN, VPN, and Microsoft applications.

• Demonstrates strong troubleshooting skills in hardware, software, and network connectivity.

• Demonstrates the ability to prioritize tickets and meet service-level agreements.