Tier 1 Service Desk Support Support

Job Description Insight Global is seeking Tier 1 Level Service Desk Support for one of our top Banking clients in Des Moines, IA. The Service Desk Technician will be on a Service Desk Team. You will handle escalated or direct tickets, assists with Incident and Problem Management processes. Assist with monitoring Incidents/Requests and fix/triage the issue. Provide meeting setup assistance and executive level technical support. Implement hardware deployment and troubleshoot hardware issues. Coor…