Tier 1 Systems Engineer
Summary
Tier 1 Systems Engineer at a Brisbane MSP, providing first-line remote and onsite IT support to business customers — troubleshooting desktops, hardware, networks and Microsoft 365 environments, logging work in ConnectWise, and escalating to senior engineers when needed.
Salary: $55,000 – $62,000 per year
About Us
At Lancom Technology, we partner with our customers to deliver smart, reliable technology solutions that help their businesses thrive.
We're a modern technology consultancy and Managed Services Provider with expertise across cloud, security, managed services and application development. Our success is built on strong customer relationships, technical excellence and a commitment to continuous improvement.
Our Values
Our values guide how we work with our customers and each other:
Be Curious – Explore new possibilities and seek better ways to solve problems.
Humbly Confident – Bring your expertise while remaining open to learning and helping others.
Continuous Learning – Embrace challenges and continuously develop your knowledge and skills.
The Opportunity
We're seeking a Tier 1 Systems Engineer to join our team in Brisbane. You'll provide remote and onsite IT support to a diverse range of business customers, diagnosing and resolving technical issues and helping users with their day-to-day IT challenges.
This role suits someone who enjoys working with customers, can explain technical concepts clearly and takes pride in providing friendly, professional support.
Key Responsibilities
Providing first-line IT support via phone, email, tickets and onsite visits
Troubleshooting desktop, hardware, software, networking and user issues
Supporting Microsoft 365 / Office 365 environments, including users, mailboxes and permissions
Setting up new users, laptops, desktops, software and peripherals
Diagnosing Wi-Fi, network connection, printer and scanner issues
Accurately logging and tracking time and work in ConnectWise
Knowing when to resolve issues independently and when to escalate to Tier 2 or senior engineers
Participating in client meetings, reviews and onsite support as required
Working collaboratively with the wider service delivery and engineering teams.
What You'll Bring
Experience in a Managed Services or fast-paced IT support environment
Hands-on experience with Microsoft / Office 365
Strong communication skills and a genuine enjoyment of working with customers
The ability to explain technical issues in plain English
Good time management and attention to detail
Strong troubleshooting and problem-solving skills
A proactive mindset and willingness to learn
A relevant IT qualification or progress towards certifications such as Microsoft, Azure or AWS.
Why Lancom?
Flexible working arrangements
Ongoing investment in professional development and certifications
A strong culture and supportive leadership team
Opportunities to develop your skills across Microsoft, Azure and AWS technologies
Career growth and development
Applicants must have valid Australian working rights.
This Brisbane-based role will include customer onsite engagement as required.
If you're passionate about IT, enjoy helping people and want to build your career in a collaborative MSP environment, we'd love to hear from you.