Tier 2/3 Support Analyst with Security Clearance

Description: - Work within team of Technical Assistance Center professionals to include provide Tier 1 and Tier 2 staff in support of mission critical systems working 24x7x365 over multiple shifts. - Process/Respond to Service Requests and Incidents. Manages and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. De…