Tier 2 Application Support
Posted Updated
Summary
Tier 2 Application Support Specialist at Abra's professional services team in central Israel: providing advanced support for enterprise applications, mentoring Tier 1 reps, and resolving complex cross-system incidents with development and deployment teams. Enterprise ERP/CRM experience (Tefenit, Salesforce) is an advantage.
abra professional services is seeking an experienced Tier 2 Application Support Specialist to provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team.
This is a full-time position located in central Israel.
Key Responsibilities:
- Provide advanced application support to Tier 1 support representatives, including technical guidance, mentoring, and knowledge sharing.
- Serve as a subject matter expert for enterprise applications and business systems.
- Investigate, diagnose, and resolve complex application issues using advanced system permissions.
- Collaborate with Development, Implementation, and Deployment teams to manage and resolve incidents.
- Lead the resolution of cross-system issues affecting organization-wide business processes.
- Identify recurring system issues, improve support processes, and promote long-term solutions.
- Develop, maintain, and share technical knowledge and best practices within the support team.
Requirements
Requirements:
- Proven experience in advanced application support (Tier 2) – mandatory.
- Experience working with Development, Implementation, and Deployment teams – mandatory.
- Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory.
- Strong understanding of business processes and integrations between enterprise applications – mandatory.
- Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory.
- Excellent customer service orientation, communication, and interpersonal skills – mandatory.
- Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory.
Advantages:
- Experience supporting enterprise ERP and CRM systems.
- Hands-on experience supporting Tefenit ERP – significant advantage.
- Hands-on experience supporting Salesforce CRM – significant advantage.
- Familiarity with cross-organizational business processes and system integrations.
