Tier 2 APR After Hours Support with Security Clearance
Summary
Provide Tier 2 after-hours support for cybersecurity services, handling incident response and security clearance-related tasks.
Responsibilities OBXtek is staffing a Tier 2 After Hours Technical Support function for the United States Department of Agriculture (USDA) Client Experience Center (CEC). The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Thi…