Tier 2 Customer Service Representative (Non-voice)

• Expert Drafting: Prepare meticulously crafted demand letters, demonstrating a basic understanding of legal language and precise articulation of claims, while adhering to established legal standards and guidelines.
  

• Evidentiary Support: Gather and analyze evidence, ensuring that all claims presented in demand letters are well-supported and substantiated, thereby increasing the likelihood of favorable responses.
  

• Strategic Communication: Collaborate closely with clients and the team to formulate effective communication strategies, tailoring the tone, content, and approach of demand letters to achieve specific objectives and maximize desired outcomes.
  

Requirements

• Must be willing to work onsite
  
• Amenable to work on a flexible schedule (night shift)
  
• At least second-year college level, with at least 1-year BPO experience is preferable
  
• EXCELLENT English communication skills (both verbal and written)
  
• EXCELLENT writing skills, with a solid command of grammar, vocabulary, and proper punctuation
  
• Willingness to work in a team environment
  
• Able to start ASAP