Tier 2 Customer Support Lead

Overview DecisionPoint seeks a Tier 2 Customer Support Lead to oversee all mid-level customer support operations across a large-scale federal and DoD-aligned digital ecosystem. This role ensures that all Tier 2 troubleshooting, escalations, and resolutions are timely, accurate, and aligned with enterprise brand, service standards, and user experience expectations. The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineerin…