Tier 2 Production Support Specialist
Advisors Asset Management Tier 2 Production Support Specialist
- Serve as the primary Tier 2 escalation point for production incidents and business-critical system issues
- Troubleshoot and resolve issues across:
- Proprietary in-house built applications, both internal and client facing
- Trading and operational workflows
- Data feeds, integrations, and batch processes
- Reporting and downstream data issues
- Investigate incidents across the application, database, and integration layers
- Own issues through resolution, including follow-up, validation, and documentation
- Monitor production systems for performance, availability, failed jobs, and data inconsistencies
- Analyze logs, SQL data, reports, and system behavior to identify root causes
- Escalate effectively when code changes or broader infrastructure support are required
- Help improve monitoring, alerting, and operational visibility across key systems
- Partner with users, analysts, and technical teams to understand issues and business impact
- Communicate clearly with stakeholders regarding issue status, risks, and resolution progress
- Support production releases, deployments, and after-hours maintenance activity as needed
- Maintain and improve support runbooks, troubleshooting guides, and knowledge base content
- Identify recurring issues and partner with engineering to reduce manual work and improve stability
- Contribute to process improvements that strengthen production support and operational readiness
- Use tools such as Microsoft Copilot and other AI-assisted workflows to improve troubleshooting, knowledge discovery, documentation, and support efficiency
- Help identify opportunities to automate repetitive support tasks and improve response time
- Takes ownership of issues and follows them through to resolution
- Wants to understand how systems work end-to-end, not just apply quick fixes
- Is naturally curious and motivated to become the go-to expert in the systems they support
- Learns quickly, asks strong questions, and investigates unfamiliar problems with confidence
- Thrives in an environment where priorities can shift and production issues require urgency and sound judgment
- We are looking for someone who is not only technically capable, but also driven, curious, and eager to learn
- Familiarity with:
- Batch processing and scheduled jobs
- Data pipelines and reporting systems
- Production monitoring and operational support workflows
- Exposure to tools such as:
- SSRS, Power BI, or reporting platforms
- Job schedulers, automation tools, or support scripting
- AI tools such as Copilot or other assistant-based support workflows
- 3–6+ years of experience in production support, application support, or technical operations
- Strong troubleshooting skills across:
- SQL Server / relational databases
- Web-based applications
- APIs, integrations, and data flows
- Experience supporting business-critical systems in a fast-paced environment
- Strong analytical and problem-solving skills with close attention to detail
- Ability to communicate technical issues clearly to both technical and non-technical audiences
- Demonstrated ability to independently investigate issues and learn new systems quickly
- Preferred experience in financial services, trading, capital markets, or highly time-sensitive business environments
- Preferred experience supporting proprietary or highly integrated enterprise applications
With roots dating back to 1979, AAM has become a highly respected financial force providing complete portfolio solutions tailored to the individual needs of financial professionals. Our results-oriented advisor-centric service model and industry experience differentiates us from the competition by adding real value to your financial services business.
The firm offers access to alternatives, exchange-traded funds, the fixed income markets, managed accounts, mutual funds, structured products, and unit investment trusts. AAM is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. AAM is a SEC registered investment advisor and member FINRA/SIPC. Registration does not imply a certain level of skill or training.
As of June 30, 2026, the brokerage and advised business at AAM represents approximately $14.1 billion in assets. (Assets under supervision represent $7.4 billion in UIT assets. The firm has $4.4 billion in assets under administration that represents the non-proprietary assets for which AAM provides various levels of service, but not investment management. The firm's $2.3 billion in assets under management represents AAM's proprietary separately managed account, mutual fund and ETF assets.
AAM is a broker/dealer, member FINRA/SIPC and SEC registered investment advisor. For more information, visit .
Advisors Asset Management is an Equal Opportunity Employer and a participant in E-Verify.