Tier 2 Technical Support Specialist
*We're Hiring: Tier 2 Network Support Engineer!*
At *OSNET Corp.*, we're growing and looking for a *Tier 2 Network Support Engineer* to join our technical team and take on real-world challenges within an evolving telecommunications infrastructure.
If you're the kind of person who *doesn't give up on a problem until you find the root cause and confirm the solution*, we want to hear from you!
*What will you do?*
As part of the *Tier 2 team*, you will be responsible for handling cases escalated by our NOC, Tier 1 team, and field technicians, working directly with our:
* Fixed wireless PtP and PtMP networks
* Fiber optic / GPON
* CPEs, routers, switches, and firewalls
* LAN/WAN networks
* VLANs, NAT, DHCP, and firewall policies
* Static routing, OSPF, and BGP
* Site-to-Site and Remote Access VPNs
* Dedicated circuits and SLA environments
* Network monitoring, Wireshark, SNMP, ping, and traceroute
You will also have the opportunity to *support and develop our Tier 1 team*, document solutions, and escalate complex issues to Network Engineering (Tier 3) or equipment vendors when necessary.
*What are we looking for?*
*Required qualifications:*
- *Juniper JNCIA-Junos*
- *Fortinet NSE 4 – FortiGate Security / FortiOS*
- *MikroTik MTCNA*
- *MikroTik MTCRE*
- 3+ years of experience in network or ISP support
- 1+ year of experience in a Tier 2 or escalation role
- Fluency in Spanish and English
- Strong knowledge of TCP/IP, subnetting, DNS, DHCP, VLANs, and routing
- Hands-on experience with technologies and equipment such as *Tarana, Ubiquiti, Cambium, MikroTik, Juniper, Cisco, or GPON/ONT*
- Ability to clearly communicate technical topics to both technical teams and customers
Additional certifications such as *CCNA or CompTIA Network+*, experience supporting commercial customers under SLAs, and experience with CRM/ticketing platforms are considered a plus.
*Work Location*
*OSNET Headquarters – Metro Office Park, Guaynabo, Puerto Rico*
*Full-Time | On-Site*
The position includes 8-hour shifts, Monday through Friday, with shift rotation, on-call duties, and weekend or holiday coverage as needed.
If you have the experience, certifications, and passion for solving network challenges, *we want to hear from you.*
*Apply by sending your résumé to ****** and become part of our team!*
Job Type: Full-time
Pay: $1.00 - $2.00 per year
Benefits:
* Employee discount
* Health insurance
Work Location: In person