Tier 3 Support Specialist

Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support * Answering IT requests via phone, email and walk-ins * Track request through call and incident tracking software (Autotask/Service Now) * Manage and resolve requests and as needed escalate calls using incident management system * Analyze, coordinate, and de…