Tier 4 (4LS) Support Engineer
We're looking for a Tier 4 Support Engineer to be part of the Infrastructure Customer Engineering team (R&D production development).
As a 4LS Engineer, you will join a special Engineering task force dedicated to preventing and solving the most critical and strategic customer issues encountered in the field. This team is responsible for managing, troubleshooting, and optimizing containerized
applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms. Our sizable team of experienced engineers from all corners of the globe has a deep understanding of the lower layers of private cloud infrastructure. Together, we work on practical solutions, always learning and adapting. We collaborate well, sharing knowledge and tackling challenges head-on.
If you're an engineer keen on understanding the core of cloud, and you're looking for a team that values hands-on expertise, you'll fit right in with us.
What you will learn and contribute to
Maintain and enhance our private cloud: you’ll be deeply involved in private clouds based on Kubernetes and OpenStack
● Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on platforms like Kubernetes, RedHat OpenShift, and OpenStack.
● Lead the investigation and resolution of complex, high-severity customer incidents.
● Utilize expertise to quickly identify root causes and implement effective, durable solutions.
● Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents to identify systemic issues and prevent recurrence.
● Develop, test, and maintain robust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency.
● Provide immediate support for urgent cases as part of an on-call rotation.
● Stay current with industry best practices and emerging technologies in cloud and containerization.
Your skills and experience
● Linux Expertise: Strong knowledge and proven hands-on experience with advanced Linux (CentOS) system administration.
● Networking Foundations: Strong knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment. A solid grasp of computer networking fundamentals, such as understanding of VLANs and IP routing, is a must
● Containerization & Virtualization: Strong knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization. Knowledge in areas like Podman, Kubernetes, Helm, and/or OpenStack, KVM/QEMU is a significant advantage.
● Scripting and Automation: Solid Python scripting skills for task automation and system management. Proficiency in scripting with Bash and Python, or the willingness to learn and adapt, as well as familiarity with Ansible is required.
● Root Cause Analysis (RCA): Expertise in preparation and implementation of RCAs.
● Escalation and Monitoring: Proven experience with EME (Escalation, Monitoring, and Emergency) management processes.
Problem-Solving and Operations
● Problem-Solving Mindset: Possess sharp troubleshooting skills combined with an analytical mindset to dissect and address complex challenges.
● Deep Dive Troubleshooting: Ability to traverse layers, starting with high-level K8s error messages, to pinpoint low-level issues like kernel bugs.
● Monitoring and Logging: Experience with monitoring and logging tools like ELK (Elasticsearch, Logstash, Kibana), Prometheus, and Grafana will
be invaluable.
Beneficial Expertise (Added Advantage)
● Networking Advanced Tools: Familiarity with advanced tools and technologies such as Calico, Multus, and Open vSwitch.
● Storage Systems: Proficiency with storage solutions such as CEPH and Rook.
● Database Expertise: Understanding of relational databases such as MySQL and MariaDB, as well as experience with ETCD
Referral
We are always searching for new talents and welcome your recommendations.
Have someone on your mind? Send the CV to us.
For a successful hire for this position, you will receive a 1000 USD Gross bonus.