Tier-I IT Service Desk Technician

Tier I IT Service Desk Technician Summary We are seeking a Tier-1 IT Service Desk Technician to provide proactive, high-level customer service to employees on a variety of technical and support issues including, but not limited to, company-provided computer systems, operating systems, LAN/WAN, printers, and application software. This Technician will respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems, and then determine and implement a solutio…