Tier I Supervisor with Security Clearance

Tier I Supervisor Secret Clearance Required Onsite: Arlington, VA Pay Range: $27.64-$49.33/HR Job Description: The Supervisor leads day-to-day help desk operations in a fast-paced, SLA-driven support environment. This role oversees team workload distribution, queue health, customer response quality, and service performance while also serving as an escalation point for complex support issues. The Supervisor is responsible for maintaining high standards for customer communication, case documentat…