Tier II Technician

Description The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, se…