Tier III Help Desk Technician
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Description
Schumacher Homes is an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience.
36 HOUR WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a shorter work schedule to enhance work/life balance.
Quite simply, no one builds a better home, or offers a better place to work. Apply today to join our outstanding team in our Canton, OH office (2715 Wise Ave NW, Canton, OH 44708).
Our Tier III Technician:
- Will assist clients who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
- Provide support for all Information Technology products and services.
- Determine the most effective manner to resolve client's technical issue.
- Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job.
- Elevates complex and/or high priority problems to the appropriate support groups for resolution.
- Works on Help Desk related projects as assigned by supervisor.
WORK HARD, HAVE FUN, PRODUCE RESULTS
You'll be at home with Schumacher Homes, the premier on-your-lot builder! Apply today.
As part of our hiring process, we may use technology, including AI-assisted tools, to help review applications and support recruiting decisions. All hiring decisions are ultimately made by our recruiting team and hiring managers.