TikTok Shop Affiliate Support Specialist

Full-time | Remote | Long-term | US hours (EST preferred)

Your responsibilities will include:
Manage creator communication across assigned TikTok Shop accounts: respond to messages daily using approved templates, support questions about samples, commissions, challenges, and campaigns, and escalate complex or sensitive cases same day.
Review and moderate sample request queues: approve creators who meet brand requirements, reject or ignore those who don't, and keep queues cleared daily.
Vet creators and content for brand fit, quality, engagement, GMV potential, compliance, and brand safety — flagging anything questionable rather than guessing.
Run creator outreach and campaign support: send approved outreach messages, support collaboration invites and challenge pushes, track responses, and escalate interested creators.
Monitor assigned accounts daily for open tasks and queue health, keep everything organized and current, and raise blockers or bandwidth concerns proactively.

What we expect from you:
Hands-on experience with TikTok Shop is a must (Affiliate / Creator Operations / Seller Center) — not just general SMM or customer support.
Experience in influencer or creator management is a strong plus.
Strong written English.
Attention to detail, solid organization, ability to follow SOPs and process a high volume of repetitive tasks quickly and accurately.
Availability to work US hours, preferably EST (the team is based on the US East Coast).

We offer:
Full-time remote work with a long-term engagement.
Clear processes, templates, and SOPs — structured onboarding into the accounts.
Direct collaboration with a US-based team.