Tire Shop and Service Technician FTE 1.00

Job Description: Tire Shop and Service Technician

Department: Rutana

Reports To: Executive Secretary/Tony Fee

Schedule Hours: Monday - Friday / 7:30am - 4:30pm

Employment Type: Non-Exempt/Hourly

Wage Range: $23.34 -

Position Summary

The Tire Shop and Service Technician is responsible for the daily operation, customer service, technical tire services, financial administration, inventory management, and overall performance of a single-operator tire shop.

This position independently performs tire installation, removal, repair, balancing, rotation, inspection, oil changes, brakes, general repairs (lights, suspension, alternators, starters, wipers, etc, and related services while maintaining a safe, clean, organized, and customer-focused business environment.

The Technician manages all aspects of the business, including purchasing, pricing, sales transactions, vendor relationships, financial recordkeeping, cash handling, equipment maintenance, and applicable regulatory compliance.

The position supports the Iowa Tribe of Kansas and Nebraska's objectives by providing reliable tire services to Tribal citizens and the surrounding community, maintaining the financial sustainability of the operation, and demonstrating accountability, stewardship, professional excellence, and responsible service to the people.

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Key Responsibilities

1. Tire Services and Technical Operations

• Install, remove, repair, rotate, and balance tires in accordance with manufacturer specifications and established safety practices.
• Inspect tires, wheels, valves, and related components for visible damage, wear, and serviceability.
• Identify tire-related concerns and explain recommended services and available options to customers.
• Perform tire pressure checks, torque procedures, and related services using appropriate equipment and specifications.
• Determine when a tire is unsafe for continued use or cannot be repaired safely.
• Operate tire changers, wheel balancers, jacks, lifts, compressors, and other shop equipment safely.
• Maintain technical knowledge of tire sizes, fitment, load ratings, speed ratings, and applicable repair limitations.
• Refer services outside the shop's capabilities to qualified providers.
• General repairs (lights, brakes, suspension, alternators, starters, wipers, etc.)

2. Customer Service and Sales

• Greet customers professionally, identify their needs, and recommend appropriate products and services.
• Prepare estimates, explain pricing, obtain customer authorization, and communicate anticipated service completion times.
• Process sales and service transactions accurately and provide receipts.
• Respond to customer questions, concerns, and complaints respectfully and promptly.
• Maintain customer confidentiality and accurate service records.
• Build positive customer relationships through dependable service, honest recommendations, and consistent follow-through.
• Communicate product availability, warranties, service limitations, and applicable return policies.

3. Business and Financial Administration

• Manage daily opening and closing procedures, service scheduling, and workflow priorities.
• Maintain accurate records of sales, expenses, purchases, inventory, customer transactions, and other business activities.
• Reconcile cash, card transactions, receipts, and daily sales records.
• Monitor operating expenses and make purchasing decisions consistent with approved budgets and business objectives.
• Prepare invoices, submit required reports, and maintain documentation for bookkeeping, accounting, and tax reporting.
• Monitor sales performance, pricing, margins, and operating costs to support financial sustainability.
• Safeguard cash, equipment, merchandise, customer information, and other business assets.
• Follow established financial controls, purchasing approvals, and reporting requirements.

4. Inventory and Vendor Management

• Monitor tire, wheel, valve, repair material, and supply inventory.
• Determine replenishment needs and place orders through approved suppliers.
• Compare pricing, product quality, availability, delivery times, and warranty terms.
• Verify incoming orders, document discrepancies, and maintain accurate inventory records.
• Track inventory movement, damaged products, returns, and warranty claims.
• Maintain effective vendor relationships and address order or billing issues promptly.
• Avoid excessive inventory while maintaining adequate stock to meet customer demand.

5. Safety, Equipment, and Facility Management

• Maintain a clean, organized, and hazard-free work area.
• Follow applicable occupational safety requirements, equipment instructions, and safe tire service practices.
• Use appropriate personal protective equipment and maintain safe lifting and material-handling practices.
• Inspect tools and equipment regularly and arrange maintenance or repairs as needed.
• Maintain required safety equipment and keep exits and walkways clear.
• Store tires, tools, supplies, and materials safely.
• Manage used tires, scrap materials, waste, and other regulated materials in accordance with applicable requirements.
• Report accidents, equipment failures, unsafe conditions, and property damage through established procedures.

6. Compliance and Business Accountability

• Follow applicable federal, state, local, and Tribal laws, regulations, licensing requirements, and business policies.
• Maintain required permits, business records, tax documentation, and inspection records.
• Follow applicable consumer protection, warranty, environmental, and workplace safety requirements.
• Ensure customer authorizations, sales records, and financial transactions are properly documented.
• Maintain professional conduct and protect the reputation and interests of the business and the Tribe, when operating as a Tribal enterprise.
• Identify operational risks and recommend practical improvements.
• Complete required training and maintain relevant technical certifications when required.

7. Other Responsibilities

• Perform related duties consistent with the position's purpose and the needs of the business.
• Maintain sufficient operational coverage and communicate anticipated closures or service interruptions.
• Participate in business planning, performance reviews, and enterprise reporting, as applicable.

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