TL Customer Service Location
- Manages and supervises the Customer Service org unit according to defined objectives and KPIs
- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery
- Takes responsibility for standard & governance adherence and process execution
- Leads the direct reports in the area of responsibility
- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received
- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results
- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge
- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth
- Supervises customer service activities for selected customers, day to day operations between ADC, customers, LEONI production facilities & third part logistics and inventory accuracy in area of responsibility (e. g. cycle counting and yearly stock take process)
- Executes emergency measures in case of missing finished goods to fulfill customer demand and in case of process non-compliance by external logistics service provider
- Creates yearly planning of structure and logistics cost budget in principle companies (e. g. delivery centers and implements actions to reach costs targets)- Manages and supervises the Customer Service org unit according to defined objectives and KPIs
- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery
- Takes responsibility for standard & governance adherence and process execution
- Leads the direct reports in the area of responsibility
- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received
Level of education: Engineering Degree with a specialization in Industrial Logistics, Supply Chain or or a related field.
- Experience: Minimum 3 years of relevant experience in logistics, supply chain, or a similar domain
- French language, fluently spoken and writing.
- English language, fluently spoken and writing.
Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.
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LEONI Wiring Systems Ain Sebaa S.A.