TN- FIELD SERVICE TECHNICIAN

DUTIES AND RESPONSIBILITIES:

• Provide customer technical service and support to include installation/start-up (mechanical and electrical)
• PLC software modification on system controls
• Customer training and troubleshooting
• Up to 85% Travel Foreign and Domestic
• Performs other related duties as assigned by management.

COMPETENCIES:

• Experience with Hydraulics systems and/or Industrial bakery
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.