To Go (44957)
Summary of To Go Position:
The To Go position will provide friendly, attentive service to guests placing takeout orders. This role ensures that orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless experience for every guest.
Licensing Requirements:
- Valid Food Handlers Certification
- Valid Alcohol Service Certification
Duties & Responsibilities:
- Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service
- Inform guests of specials and menu changes
- Answer phone calls following hospitality standards
- Make guest focused recommendations you genuinely feel your guests will enjoy
- Answer questions about our food, beverages and other restaurant functions and services
- Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service
- Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar
- Package/deliver food and beverages from kitchen and bar to guests in a timely matter
- Ensure that to go orders are packaged according to standards including all condiments and utensils
- Assist guests by delivering orders to their vehicle when needed
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas
- Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, accept payment, process credit card charges or make change (if applicable)
- Thank guests for their visit and invite them to return
- Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director
- Must be a team player and be able to work in fast paced environment
Knowledge, Skills, & Abilities:
- Strong customer service and hospitality skills
- Ability to accurately take and prepare to go orders
- Knowledge of menu items, ingredients, and packaging standards
- Attention to detail and commitment to food quality and presentation
- Ability to multitask and work efficiently in a fast paced environment
- Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system.