【TOASTERiA CAFE 營運暨供應商管理－資深專員／副理】

【關於這個角色｜About the Role】

我們正在尋找具連鎖餐飲營運及供應商管理經驗的資深專員／副理，直接向營運主管報告。你將依營運方向深入門市，透過數據與現場觀察找出營收、成本及服務流程問題，執行並追蹤改善；同時維護既有廠商關係、協調合作條件及處理履約異常，確保供應與服務品質穩定。

We are seeking an experienced Senior Specialist/Assistant Manager with multi-site F&B operations and vendor management experience. Reporting to the Head of Operations, you will identify revenue, cost and service issues through data and field observation, execute improvements, and manage vendor relationships, commercial coordination and performance issues.

這不是只看報表或轉交問題的職位。你需要進入現場、釐清原因、提出可執行方案，經主管確認後推進至完成。重大營運策略、預算及合作條件由營運主管核定。

This is not a desk-only reporting role. You are expected to identify root causes, propose practical actions and follow through after supervisor alignment. Major strategies, budgets and commercial terms remain subject to the Head of Operations’ approval.

【主要工作內容｜Key Responsibilities】

營運與服務優化｜Operations & Service Excellence

• 定期巡查門市，檢視並優化服務流程、出餐效率、顧客體驗及營運標準。

Conduct regular store visits to improve service flow, food delivery efficiency, guest experience and operating standards.

• 協作門市主管處理營運異常，建立改善方案、責任分工及追蹤機制。

Partner with store managers to resolve operational issues and establish action plans, ownership and follow-up mechanisms.

• 監控內用、外帶及外送平台表現，持續改善流程與服務品質。

Monitor dine-in, takeaway and delivery performance and continuously improve processes and service quality.

績效與營收分析｜Performance & Revenue Analysis

• 每週／每月分析各門市營收、客單價、品項銷售、轉換率及其他關鍵指標。

Analyze weekly and monthly revenue, average check, menu mix, conversion and other key metrics.

• 找出門市及品項績效差異的原因，提出價格、產品組合、通路或顧客體驗改善建議，經主管確認後執行。

Identify performance drivers and recommend improvements to pricing, product mix, channels or guest experience.

• 依核定目標與 KPI 追蹤成效，提出後續調整建議。

Track results against approved targets and KPIs and recommend follow-up actions.

供應商管理｜Vendor Management

• 維護食材、包材、設備、維修及其他往來廠商關係，建立穩定的溝通窗口。

Maintain reliable relationships and communication with food, packaging, equipment, maintenance and other vendors.

• 檢視價格、付款、交期、品質及服務條件，執行詢價、比價與初步議價；重大條件提交主管核定。

Review pricing, payment, lead time, quality and service terms; conduct quotation comparisons and initial negotiations, subject to approval for material terms.

• 追蹤訂單、到貨、對帳及履約狀況，協調處理缺貨、品質或服務異常。

Track orders, deliveries, reconciliation and vendor performance, and coordinate issue resolution.

• 維護廠商資料、合約、報價及合作紀錄，並依營運需求評估既有廠商與替代方案。陌生開發及業務成交並非主要職責。

Maintain vendor records, contracts, quotations and commercial terms, and evaluate alternatives when needed. Cold prospecting and sales acquisition are not core responsibilities.

成本與跨部門執行｜Cost & Cross-functional Execution

• 分析食材、人力、耗損及其他營運成本，提出節省方案並追蹤核定措施。

Analyze food, labor, waste and other operating costs, recommend savings and track approved actions.

• 評估排班、人力配置及加班狀況，兼顧服務品質與營運效率。

Review scheduling, staffing and overtime to balance service quality and efficiency.

• 與採購、行銷、財務及門市團隊協作，執行促銷、供應調整及營運改善專案。

Work with Procurement, Marketing, Finance and store teams on promotions, supply adjustments and improvement projects.

• 彙整營運、顧客與供應資訊，作為公司後續擴充行銷團隊及跨部門合作的基礎。

Consolidate operational, customer and supply insights to support future marketing expansion and cross-functional collaboration.

【工作地點與時間｜Location & Schedule】

• 工作地點以總部及各門市為主，並依需求拜訪往來廠商。

Based at headquarters and store locations, with vendor visits as required.

• 日班 10:00–18:30（含30分鐘休息），週休二日（一平日、一假日）；必要時配合門市營運或廠商協調時程。

Day shift, 10:00–18:30 (including a 30-minute break), with two days off per week—one weekday and one weekend day. Occasional schedule flexibility is required for store operations or vendor coordination.