Tobacco CS Support - Overseas Malaysia

Work Location: Penang, Malaysia
Job Type: Full-Time
Industry: Customer Service / Outsourcing Services
Salary Range: MYR 7100 -8000
Visa Support: Provided
Relocation Support: Flight allowance + 1 week of free accommodation

Job Description

We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region.

Key Responsibilities

Provide professional support to customers via phone, email, and online chat in both Mandarin and English.

Guide customers through online ordering and payment processes.

Handle customer issues efficiently and escalate urgent matters when necessary.

Accurately record customer information and strictly adhere to data security protocols.

Collaborate with the team to continuously improve service quality.

Achieve performance targets (KPIs) set by the company.

Job Requirements

Education & Experience:

Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred).

Fresh graduates are welcome to apply.

6+ months of customer service experience (in any industry) is a plus.

Language Skills:

Native-level Mandarin (clear pronunciation, fluent communication).

English level B2 (fluent in speaking and writing).

Soft Skills:

Customer-oriented with patience and empathy.

Excellent problem-solving and active listening skills.

Able to adapt to a fast-paced work environment.

Technical Skills:

Typing speed: 40 words per minute with 90%+ accuracy.

Proficient in Microsoft Office.

Employee Benefits

✅ Malaysian work visa support
✅ Relocation flight allowance
✅ 1 week of free accommodation upon arrival
✅ Multicultural working environment
✅ Career development opportunities

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