Tom Kelley Buick GMC/Cadillac Lube Technician

Functions: Responsible for performing oil changes and lube work. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability

Relationships: Reports to Service Manager

Responsibilities and Authority:

Customer Satisfaction:

• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Any other tasks deemed necessary per Management.

Service:

• Receive repair orders and take vehicle to and from assigned work areas.
• Responsible for providing correct services the first time.
• Perform work as outlined on the repair order with efficiency and accuracy.
• Perform work in accordance with dealership and factory standards.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by customer.
• Examine vehicle to determine if additional safety or service work is needed.
• Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
• Maintain cleanliness of customer’s car.
• Keep shop area neat and clean.
• Responsible for all dealership tools and their maintenance.
• Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
• Any other tasks deemed necessary per Management.

Human Resources, Training and Development:

• Attend factory sponsored training classes.
• Attend safety related training classes.
• Any other tasks deemed necessary per Management.

Inter- and Intra-departmental Relations:

• Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.
• Assist service advisors or others to resolve customer complaints.
• Maintain open communication with parts department to ensure prompt service for customer.
• Assist sales department in the sales of new and used vehicles when appropriate.
• Any other tasks deemed necessary by Management.