Tool Service Center Manager

We are looking for a hands-on Service Center Manager with strong operational capabilities, high standards, and a strong focus on performance.

In this role, you will be responsible for managing the Service Center end-to-end – including people, processes, performance, and continuous improvement in a fast-paced operational environment. You will be present on the shop floor, close to daily operations, actively involved in problem-solving and execution.

You will report directly to the GM of HILTI Israel and work closely with senior leadership in Europe.

Key Responsibilities

• Full responsibility for the Service Center, including management of a team of technicians and service professionals (approx. 10 employees), processes, output, and performance.
• Lead high-volume repair operations while ensuring strict adherence to speed and quality targets, and driving continuous process improvement and efficiency.
• Day-to-day management of the shop floor – prioritizing work, solving problems, and removing operational barriers.
• Full responsibility for safety, equipment, inventory, and maintaining a clean, organized, and high-standard working environment.
• Direct interface with customers, including improving service experience and handling issues and escalations.

What We’re Looking For

• Minimum of 3 years’ experience managing a team in an operational or technical environment.
• Fluent English – strong spoken and written communication skills.

  Fluent Hebrew - strong spoken and written communication skills.

• Strong analytical skills and data-driven decision-making (advanced Excel skills).
• Relevant Bachelor’s degree (Mechanical Engineering – an advantage; Master’s degree – an advantage).
• Strong interpersonal and communication skills with the ability to lead and motivate teams in a fast-paced environment.
• Hands-on management style – detail-oriented, able to make decisions in real time, and willing to be involved in day-to-day operations when needed.

Why Join Us

• Full ownership of a key operational unit with real responsibility and authority.
• Direct reporting line to the GM and close collaboration with international leadership.
• Exposure to European teams and global career opportunities.
• Attractive compensation and benefits package.
• Continuous learning and professional development in a high-performance environment.
• A culture built on excellence, teamwork, and care.
• A role with real, visible impact every day.

Looking for a role where you don’t just manage results – you create them?

Join HILTI Israel and lead our Service & Repair Center.