Top Gifter Operation Manager

Responsibilities

TikTok LIVE connects creators and communities in real time, enabling interactive experiences and new monetization opportunities. As part of TikTok's regional management and support function, the Regional Headquarters is seeking a Top Gifter Operation Manager to support TikTok group entities across the MENAT region. The role will support the development of regional creator-management strategy, training, performance analytics, policy implementation, and operational governance, with local execution undertaken by the relevant operating entities.

Responsibilities:

• Responsible for the growth and operation of TikTok LIVE Top Gifters across MENAT markets, including user engagement, retention, and experience improvement.
• Top Gifter Operation: Build a deep understanding of user needs and pain points through user interactions, user research, and offline engagements, and drive scalable solutions through product and operational improvements.
• Top Gifter Growth and Development: Collaborate with PM, Campaign, and LIVE Creator Teams to improve top gifter retention, increase the number of paying top gifters, and boost the total amount of consumption.
• Drive go-to-market and adoption of key gifter features, monitor performance, and continuously optimize user experience and business impact.
• Support regional business growth through user segmentation, lifecycle management, and data-driven operational initiatives.

Qualifications

Minimum qualifications:

• Bachelor's degree or above.
• 3+ years of experience in VIP operations, user operations, luxury goods, gaming, or related industries.
• Strong user empathy and ability to build trust with gifters. Highly responsible, with strong ownership and execution capabilities. Fast learner with the ability to quickly understand products and business contexts.
• Strong data sense and problem-solving skills, with the ability to identify user pain points, drive cross-functional collaboration, and deliver scalable solutions.
• Fluent in both English and Arabic to collaborate with local and global stakeholders.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.