Total Loss Specialist
Open to remote candidates in the following states only: AL AZ CA FL GA IN KS LA MA MI MN MO MS NV NJ NC OK OH PA TN TX WA WI
Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.
About the role
- Under the direction of the Claims Department Supervisor, the Sr. Claims Support Specialist / Total loss adjuster performs the essential functions of the position, which includes but is not limited to duties as described below:
What you'll do
- Be able to answer questions from customers concerning the claim handling process and insurance coverage.
- Handle all aspects of resolving total loss claims for both carrier-retained salvage vehicles and owner-retained salvage vehicles in a cost-effective manner;
- Using various resources, determine accurate total loss vehicle valuations;
- Provide customer service to insured parties, third-party claimants, and lienholders with regard to total loss and salvage;
- Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles;
- Negotiate total loss settlements with customers;
- Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained);
- Handle the salvage on total loss vehicles including moving vehicles to storage-free locations or salvage vendors as quickly as possible;
- Send appropriate DMV forms and company-required documents, and review them upon return;
- Comply with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follow Aspire General Insurance Company partner’s policies, procedures and work rules;
- Have regular and predictable punctuality and attendance;
- Assist the claims department by completing special projects ;
- Other duties as assigned/requested.