TOUR CONSULTANT
Summary
Handles travel bookings, customer inquiries, and complaints while promoting packages and providing pre/post-trip support in a Singapore-based travel consultancy.
Job Scope:
1) Handle enquiries via phone, email or walk-ins
2) Daily report submission e.g meals order, trips, etc
3) Resolve complaints, delays, cancellations or booking issues
4) Provide pre-and post-trip support
5) Promote travel packages, add-ons (insurance, tours, upgrades)
6) Bookings operational matter (e.g email hotelier/supplier for booking confirmation)
7) WatsApp coach details for departure
8) Participation in all events that engaged by company
9) Check in passengers
10) Shift work
Key Skills Requirement:
1) Strong communication & interpersonal skills
2) Problem-solving & patience (especially with complaints)
3) Attention to detail (booking accuracy is critical)
4) Sales mindset
Number of Candidates Required : 2
Address : 61 UBI ROAD, #01-18 OXLEY BIZHUB SINGAPORE 408727