Tour Guide

Position Details:

Industry Manufacturing

Work Location Moline IL 61265

Job Title Tour Guide

Duration 3 Years (Strong possibility of extension)

Job Description:

• Duties: Coordinates and plans all factory tours.

• Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.

• Compiles data necessary to prepare files or create standard and special reports using defined formats.

• Performs office administrative duties including correspondence, invoicing, filing, bill payment, and reporting.

• Acts as the Company representative during factory tours and events.

• Trains tour guides on tour routes and appropriate information to provide guests.

Major Duties:

• Workers will provide tours for Dealers, schools, families, and customers.

• Training will be provided on client, client history, exhibits, and QC area.

• Schedule is very flexible. Most Tour Guides work anywhere from 4-12 hours a week as need or as available.

• Current Tour Guide shifts are M-F 9:00 am - 1:00 pm and 1:00 pm - 5:00 pm; Sat 10:00 am - 1:30 pm and; 1:30 pm - 5:00 pm, and Sun 12:00 pm - 4:00 pm.

• Beginning in November shifts will be split M-F 9:00 am - 1:00 pm, 11:00 am - 2:00 pm, and 1:00 pm - 5:00 pm.

• Guides are requested to work occasional weekends and holidays - on a rotational basis.

• Tour Guides may also be requested to provide VIP tours and assist with special events.

• The three major events at the Pavilion are: Learn and Play Day in July, the Tractor Show in September, and Craft Day every 3rd Sat of the month.

Requirements:

• Candidates must have strong customer service skills.
• An ideal candidate will have any or all of the following: a lot of knowledge about client through work experience, family, or research, experience in education or training, and/or experience working with/educating children.
• Computer skills are not necessary.

To know more about the position, please contact:

Monaliza Santiago

314-815-5414