Tour Sales & Customer Relations Representative

Village Travel, a 46-year-old company with nine terminals throughout the Midwest, is seeking a motivated and professional Tour Sales & Customer Relations Representative to support the growth of our domestic and international group tour business. This Oklahoma City-based, salaried position combines outside sales, customer relationship management, and reservation support responsibilities.

Is Village the right career home for you? If you are someone who likes fast-paced environments, enjoys being challenged, working in a small team environment, and represent our 5 Core Values the answer may be yes! Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE?

The schedule is Mon - Fri 8am - 5pm on site in our OKC office.

Benefits package includes:

• Health
• Dental
• Vision
• Company Paid Life Insurance
• 401k Matching Plan
• Paid Time Off
• Paid Holidays

Tour Sales & Customer Relations Representative Responsibilities:

This role will build relationships throughout Oklahoma by promoting Village Travel's retail and custom group tour offerings and providing exceptional customer service to existing and prospective travelers.

• Develop and maintain relationships with senior living communities, churches, civic organizations, banks, and other community groups throughout the OKC and Tulsa markets.
• Conduct in-person meetings, presentations, and networking activities to promote Village Travel’s retail tours and custom group travel offerings.
• Generate new tour bookings and expand Village Travel’s customer database through proactive outreach and relationship building.
• Represent Village Travel at community events, travel presentations and promotional functions.
• Regular face-to-face customer visits and interactions, requiring consistent travel and detailed post-sales follow-up.
• Plan, promote and coordinate customer appreciation events, travel previews and social gatherings designed to strengthen customer loyalty and encourage future travel.
• Assist with marketing initiatives and promotional campaigns to support tour sales growth.
• Communicate clearly and effectively with clients to understand their needs.
• Develop good working relationships with other departments within the company.
• Serve as backup for tour operations support.
• Performs other duties as assigned.