Tower Manager

Main Duties and Responsibilities:

• Inspects and evaluates guest rooms.

• Ensures guestrooms are cleaned and maintained according to the hotel’s standards.

• Monitors supply of all cleaning materials, amenities and linen.

• Supervise monthly linen inventory for respective tower.

• Examines manager’s reports and inspect all Out-of-Order rooms daily.

• Maintains a good working knowledge of cleaning supplies and their proper usage and mechanical equipment and their maintenance.

• Ensures the cleanliness and maintenance of tower guest rooms, hallways, stairwells, elevators and linen rooms to the hotel’s standards.

• Monitors key control procedures.

• Monitors maintenance requests and ensures timely attention to it.

• Supervise section staff ensuring that departmental policies and procedures are followed.

• Trains, counsels and motivates staff.

• Carries out progressive disciplinary action when necessary.

• Handles guests’ complaints in accordance with hotel policies.

• Performs other reasonable duties that may be requested from time to time.

• The Company operates a twenty-four (24), hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts, at times, as the business demands.

Required Qualifications:

• Minimum 2 years' supervisory experience or 5 years' housekeeping experience in a hospitality environment.
• Strong leadership and communication skills.
• Proficiency in Microsoft Office.
• Knowledge of housekeeping operations and financial management.