【TPD1501】Product Manager (Open Platform)

【職位願景】
作為開放平台產品線的產品經理，你將主導 SHOPLINE Open API、Webhook 與 Apps Store 的策略與執行，協助第三方開發者與合作夥伴透過開放平台擴充商店能力。你的目標是打造開放生態系，為商家提供多元的電商產品解決方案，滿足商家的營運需求。

【核心職責】

• 開放平台 Owner：負責 Open API、Webhook 與 Apps Store 的產品路線圖，規劃平台能力的演進方向。
• 第三方夥伴合作：擔任第三方開發者與合作夥伴的技術顧問窗口，從串接設計到上線全程協助。
• 開發者體驗優化：優化開發者工具與 App 上架流程，降低夥伴串接門檻。規劃 SHOPLINE 開放能力，讓合作夥伴能整合雙方產品功能。
• 商家 Marketplace 體驗迭代：持續迭代商家在 Apps Store 的使用體驗，從探索、安裝到使用 App 的流程，協助商家找到合適的解決方案。
• 需求撰寫與溝通：撰寫清晰的產品需求文件與 API 規格，向團隊傳達功能設計與業務邏輯。
• 跨部門協同：與業務、工程、設計團隊協作，排定優先級並確保交付品質；與其他產品團隊協作，規劃各產品線的功能開放策略。
• 趨勢追蹤：關注開放平台、App 生態系與開發者平台的產業趨勢與最佳實踐，確保產品前瞻性。
• 指標分析：定義並追蹤平台成效指標（API 使用量、夥伴活躍度、App 安裝與留存），驅動功能迭代。

【必備條件】

• 具備 API、Webhook 與系統串接的理解，能與工程師和夥伴討論技術方案。
• 3 年以上工作經驗，大學以上學歷。
• 中英文溝通能力優異，具結構化思維與技術文件撰寫能力。
• 具備多工處理與優先排序能力，對任務有高度 ownership。

【加分條件】

• 有平台型產品（App Marketplace、Developer Platform）規劃經驗者佳。
• 有與外部開發者或合作夥伴協作的實務經驗。
• 有工程背景或 API 設計經驗。
• 有電商或 SaaS 產品經驗者佳。

【Role Mission】
As Product Manager for the Open Platform product line, you will lead strategy and execution for SHOPLINE’s Open API, webhooks, and Apps Store, enabling third-party developers and partners to extend store capabilities through our open platform. Your goal is to build an open ecosystem that offers merchants a diverse range of e-commerce solutions to meet their operational needs.

【Core Responsibilities】

• Open Platform Owner: Own the product roadmap for Open API, webhooks, and the Apps Store, and define how platform capabilities evolve.
• Third-Party Partner Collaboration: Serve as the technical consultant and key contact for third-party developers and partners, guiding them from integration design to launch.
• Developer Experience Optimization:

Improve developer tools and the app submission process to lower the barrier for partner integration.
Plan SHOPLINE’s open capabilities so partners can integrate their products with ours.

• Merchant Marketplace Experience: Continuously improve the merchant experience in the Apps Store, from discovering and installing apps to using them, so merchants can find the right solutions.
• Requirements Writing & Communication: Write clear product requirement documents and API specs to communicate feature design and business logic to the team.
• Cross-functional Collaboration: Work closely with business, engineering, and design teams to prioritize and ensure quality delivery; partner with other product teams to define the open capability strategy for each product line.
• Trend Monitoring: Track industry trends and best practices in open platforms, app ecosystems, and developer platforms to keep the product forward-looking.
• Metrics Analysis: Define and track platform performance metrics (API usage, partner activity, app installs and retention) to drive continuous feature iteration.

【Required Qualifications】

• Understanding of APIs, webhooks, and system integration, with the ability to discuss technical solutions with engineers and partners.
• 3+ years of work experience, bachelor’s degree or above.
• Excellent communication skills in both English and Mandarin, structured thinking, and strong technical writing skills.
• Ability to manage multiple workstreams, prioritize effectively, and take strong ownership.

【Nice to Have】

• Experience planning platform products (e.g. app marketplaces, developer platforms).
• Hands-on experience collaborating with external developers or partners.
• Engineering background or API design experience.
• Experience with e-commerce or SaaS products.