Track & Trace Representative
Summary
Coordinate logistics shipments by tracking deliveries, resolving issues, and communicating with drivers and clients via calls and updates.
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.
Responsibilities:
Daily communication with drivers and customers
Notifying appropriate parties of any issues
Inputting updates into the system
Answering incoming calls from clients
Scheduling appointments
Maintaining current knowledge of market trends in the transportation marketplace
Other duties as required by business needs or as assigned
Working conditions:
- Work schedule: Monday - Friday 5 am - 2 pm (EST time)
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Upper-Intermediate (B2) English level is A MUST
Ability to work in a high-stress/paced environment
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
Experience in Customer Support will be appreciated
PC proficient (Microsoft Office preferred)
Excellent problem-solving abilities