Track & Trace Support 24/7

After-Hours Operations Specialist (US Trucking)
Location: Novi Sad (Office Position)

We are looking for an experienced and reliable After-Hours Operations Specialist. This role is ideal for someone with previous US trucking experience who can work independently, communicate effectively, and handle urgent situations in a fast-paced environment.

Key Responsibilities

Track & Trace Support

• Monitor active loads and truck status during overnight operations.
• Communicate with drivers and brokers to provide load updates.
• Track shipments and proactively resolve delays or service issues.
• Maintain accurate load notes and operational updates in internal systems.

Driver Support & Breakdowns

• Answer after-hours calls from drivers and provide operational support.
• Handle breakdown situations by collecting photos and issue details.
• Troubleshoot problems remotely whenever possible.
• Coordinate roadside assistance or direct drivers to the nearest repair facility.
• Collect and organize repair invoices, photos, and supporting documentation.

EFS & Operational Payments

• Issue EFS codes for approved expenses (repairs, lumpers, tires, etc.).
• Collect receipts and ensure all required documentation is submitted.
• Maintain accurate records of after-hours operational expenses.

Requirements

Minimum 2 years of experience in an after-hours operations, driver support, dispatch, or logistics role.
Previous US trucking industry experience is strongly preferred.
Excellent English communication skills (written and spoken).
Strong problem-solving, organizational, and multitasking abilities.
Ability to remain calm under pressure and make quick decisions.
Proficiency with transportation management systems and Microsoft Office is an advantage.

We Offer

Competitive salary.
Stable full-time employment.
Friendly and professional work environment.
Opportunities for career growth within a growing US trucking company.

If you have experience in the US trucking industry and are looking for a challenging overnight operations role, we'd love to hear from you. Apply today and become part of our team!