Tracking & Dispatch Controllers

	Tracking & Dispatch Controllers

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leader in maritime transport and logistics. With expertise developed over more than a century and more than 23,000 employees in 50 countries, including 3,000 in Cameroon, AGL provides its African and global customers with comprehensive, customised and innovative logistics solutions, with the ambition of making a lasting contribution to Africa's transformation.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Would you like to make an impact in a company that puts Africa at the heart of its projects?

Join AGL, the benchmark multimodal logistics operator on the African continent!

Job description

Mission Description

To monitor, track, and control the movement of company vehicles, cargo, and drivers in real time, ensuring timely deliveries, route compliance, cargo security, and effective management of transport operations.

Profile

KEY RESPONSIBILITIES
- Monitor and track all company vehicles and cargo movements using GPS tracking systems and transport management platforms.
- Dispatch vehicles, drivers, and equipment in line with operational requirements, customer requests, and delivery schedules.
-Allocate trips and communicate routing instructions to drivers, ensuring adherence to delivery plans and service level agreements.
-Track vehicle locations and proactively monitor trip progress to ensure timely pickups and deliveries.
-Coordinate daily fleet movements, driver schedules, and load assignments to maximize fleet utilization.
-Maintain constant communication with drivers, customers, transporters, and operational stakeholders throughout the transportation cycle.
-Investigate and address route deviations, unauthorized stops, speeding incidents, geofence breaches, and delays.
-Escalate and coordinate responses to vehicle breakdowns, accidents, security incidents, and other operational emergencies.
-Arrange roadside assistance, recovery services, and maintenance support where necessary to minimize downtime.
-Monitor vehicle availability and work closely with workshop and maintenance teams to ensure fleet readiness.
-Monitor loading and offloading activities and ensure dispatch instructions are executed accurately.
-Provide customers and management with regular updates on shipment status, estimated arrival times, and operational exceptions.
-Maintain accurate records of trips, deliveries, driver activity, vehicle movements, incidents, and dispatch information.
-Ensure compliance with transport regulations, company policies, safety standards, and customer requirements.
-Generate daily, weekly, and monthly fleet performance, tracking, and dispatch reports.
-Monitor fuel consumption patterns, vehicle utilization, and operational efficiencies, escalating abnormalities where identified.
Support cargo security initiatives by ensuring continuous visibility and control of all vehicles and shipments in transit.
-Liaise with operations, customer service, warehouse, workshop, and security teams to ensure seamless transport execution.
-Assist in route planning, backload identification, trip optimization, and fleet productivity improvement initiatives.

QUALIFICATIONS:
- Diploma or Degree in Transport & Logistics.
- Minimum of 5 years' experience in transport operations, fleet management, vehicle tracking, or logistics coordination.
- Familiarity with GPS fleet tracking systems and transport management software.