Trade Client Access Manager Associate – Trilingual Required
If you are a production fast-paced environment enthusiast, you have found the right team!
Job Summary
As a Trade Client Access Manager Associate in Payments Solution Center you will manage a team of specialists providing support to clients and suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), Latin America (LATAM) and Western Hemisphere (WHEM) regions. You will learn the functionality of products in order to manage internal / external escalations and adhoc concerns that may arise. The role requires cross-organizational reporting, executive communications and interactions with business partners at all levels.
Job Responsibilities
- Develop a high-performing team and direct the daily activities related to staffing, specialist preparedness in order to meet target goals
- Anticipate evolving client needs and work on strategic product initiatives to meet those needs
- Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team
- Review trends and recommend process improvements with a key focus on handoff reduction in order to enhance client satisfaction
- Perform regular reviews of policies and procedures assuring new processes or process changes are documented and tested regularly according to risk management guidelines
- Effectively coach the team to drive desired results
- Recognize and avert risks to the bank
- Manage multiple projects simultaneously
- Exercise sound judgment, and make effective decisions
Required qualifications, capabilities, and skills
- Bilingual and English proficiency required
- Excellent written, verbal and interpersonal skills
- At least 2 years of management experience
- Effective problem solving
- Effective time management and organizational skills
Preferred qualifications, capabilities, and skills
- Portuguese language in written and verbal communications strongly preferred
- Trade Experience
Required or additional information
- Hours 9:00 AM - 6:00 PM