Trade Operations Manager

• Serve as the primary contact for internal stakeholders and clients, ensuring timely communication and coordinated resolution of trade finance matters.
• Provide practical solutions and deliver prompt, courteous, professional responses to customer inquiries concerning trade finance.
• Manage and control daily trade finance transactions, including TBML checks routed to COE‑Trade, ensuring accurate validation, authorization, and compliance with the Bank’s policies and procedures.
• Execute back-to-back matching for structured trade finance arrangements.
• Monitor KPIs, SLA performance, and aged exceptions; conduct regular sample checks to verify the quality and accuracy of COE‑Trade outputs.
• Update and maintain SOPs and control checklists; train, coach, and mentor junior members of the Trade Operations team.
• Contribute to system implementations and process-improvement projects from a user-acceptance and operational perspective.
• Support risk control testing and internal/external audits related to trade finance by providing documentation, control evidence, and implementing remediation actions as needed.

Requirements:

• Bachelor’s degree in Finance, Banking, Business or related field.
• 3–7 years’ experience in trade finance operations (experience in supervisory/oversight role preferred).
• Strong working knowledge of LCs, documentary collections, guarantees and applicable trade rules (UCP/ISBP/URDG).
• Excellent attention to detail, controls mindset and strong stakeholder management and escalation skills; clear written/verbal communication.