Trade Support Engineer
What You’ll Do:
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.
Day to day, you will:
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Monitor the production trading environment and respond to alerts in real time.
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Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
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Deploy and configure proprietary and third-party trading applications.
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Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
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Assist with risk and compliance reporting.
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Occasional handling of datacenter and trading desk hardware.
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Write scripts to automate repetitive workflows and accelerate your own troubleshooting.
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Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.
Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.
What You’ll Need:
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2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.
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Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.
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Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.
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Working knowledge of SQL for querying trade, position, and reference data during investigations.
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Familiarity with data formats like JSON, XML, and Parquet.
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Familiarity with current code generation AI tools.
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A track record of troubleshooting application and OS-level issues calmly under pressure.
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Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.
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Detail-oriented, with a strong bias toward documentation and repeatable process.
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Ability to manage shifting priorities in a fast-moving environment.
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Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.
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Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.
Preferred (We'll Train the Right Person):
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Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.
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Hands-on experience interfacing with exchanges and clearing firms.
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Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).
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Exposure to observability tooling and incident-management practices.
Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.
What You’ll Get:
- Competitive salaries and performance bonuses
- Top-tier medical and dental coverage
- Relocation assistance packages
- Generous vacation policy
- Training opportunities and continuing education
- Catered lunch, snacks, and beverages
- Group outings and company parties
- Casual dress environment
Salary range
- $87,500-145,000
- Senior-level candidates will be eligible for a base salary of $145,000-177,500
- This position is also eligible for an annual discretionary bonus.
Our Vision
Skills
As published by lever · 16 questions · 5 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (2)
- What is your desired start date?
- What are your expectations for total annual compensation (including base salary, bonus and any other components important to you)? optional
Pick from a list (9)
- How many years of full-time work experience do you have?
- What type of work environment are you seeking? optional
- What is your highest degree earned (or expected prior to start date)?
- Which institution granted (or will grant) this degree? optional
- Are you currently authorized to work in the United States for any employer, without the need for a company-sponsored or self-initiated immigration filing (e.g., H-1B, TN, O-1, or F-1 OPT/STEM extensions)?
- Will you now, or at any point in the future, require the Company to commence, sign, or support any immigration petition or status maintenance, including those managed by your own external counsel? (Note: Please answer 'YES' if you are currently on F-1 OPT/STEM OPT, CPT, J-1, or TN status, as these temporary statuses will require employer sponsorship to maintain long-term work authorization.)
- I certify that all responses in this application—including my statements regarding current legal work authorization and future visa sponsorship requirements—are accurate and truthful. I acknowledge that misrepresenting any facts on this application is grounds for immediate rejection or termination of employment. optional
- This role is on-site in Chicago. Are you currently local, or would you relocate by your start date, and are you able to work on-site from day one? optional
- Our hours track the market open (early start, ~7:00 AM CT). Can you reliably work that schedule regularly? optional
Written answers (5)
- Why are you interested in joining Valkyrie's team? optional
- How did you hear about us? optional
- Do you have any questions for us? optional
- Do you have any upcoming decision deadlines or active offer timelines we should be aware of? optional
- List up to 3 technologies from your resume you've used hands-on in the last 12 months, and one sentence on what you did with each. optional